The service was created with the user in mind. In the past, most claim disputes were solved speedily with a newly created Protocol. It is expected that this will also be the case in the future. For instance, when insurers do not accept liability, claimants must be able to settle the liability issue. In these instances, it is recommended to practice Direction 27b. Hence, this unique procedure allows litigants to take that to court to settle liability and other disputes.