For unrepresented claimants, a new process, Pre-Action Protocol, offers a way for parties to negotiate settlements with equity. Therefore, this gives power to the people instead of leaving it up to their lawyers. It provides what steps they need to follow if they are required to initiate the court process.

However, it is essential to note that the OIC service has been created to meet the guidelines in the PAP. Thus, those who submit their claims through the OIC. Will automatically satisfy all the requirements of PAP (What Whiplash Reforms Mean for Personal Injury Claims | claims.co.uk ™, 2022). This guide to filing a claim offers additional guidelines for claimants, and the helpline can offer assistance.